Windows XP: Sonic CinePlayer

Problem Description:
After insertion of a DVD movie into the DVD RW drive of an hp workstation xw4300 nothing appears to happen; that is, AutoPlay seems to be malfunctioning. In Windows XP, upon insertion of DVD media users can usually expect to see a window with a menu prompting them to take some sort of action (refer to the attached image roxio_error00.jpg).


Observations:
As an administrator or restricted user, if you navigate to the video files of interest and double-click on them you get an error message (refer to image roxio_error01.jpg). If you attempt to launch Sonic CinePlayer, you get an error message (refer to image roxio_error02.jpg). The problem does not appear to affect four other similarly configured computers.



Known:
All five hp xw4300s were configured identically with the exception of one that also has OmniPage Pro 15 installed and a scanner attached. On the four other systems, after the insertion of DVD media users get a window prompting them to perform some action.

Hardware Specifications:
hp workstation xw4300

Software Specifications:
Windows XP Professional (SP2, 32-bit version)
Windows Media Player 11
Roxio DigitalMedia PLUS
- Sonic MyDVD v6.1
- Sonic AudioNow v2.0
- Sonic SC Data v2.0
- Sonic DLA v4.97 (32-bit only)
- Sonic CopyNow v2.0
- Sonic Express Labeler v2.0
- Sonic CinePlayer v2.3

Troubleshooting Steps:
1. Rebooted the computer three times.
2. As both an administrator and restricted user, attempted to open video files directly, but received an error.

• Error Message 01: Windows Media Player cannot play the DVD because a compatible DVD decoder is not installed on your computer.
• Error Message 02: Sonic CinePlayer authentication failed. (0)

3. Although Sonic CinePlayer v2.3 was the only application causing problems, I removed all components that are part of Roxio DigitalMedia PLUS, then rebooted the system.
4. As an administrator I installed Roxio DigitalMedia PLUs, then logged off.
5. As a restricted user, inserted the disc, but nothing happened.
6. Navigated to the video files and attempted to play them manually, but received an error.
7. Opened Sonic CinePlayer, but received an error.
8. Removed Windows Media Player 11, then reinstalled Roxio DigitalMedia PLUS
9. As a restricted user, inserted the disc, but nothing happened.
10. Attempted to launch Sonic CinePlayer, but received an error.
11. As a local administrator, opened Sonic CinePlayer, but received no errors.
12. Inserted the disc and received the prompt to perform an action. Selected Play DVD movie using Windows Media Player.
13. Logged off, then logged in as a restricted user.
14. Inserted the disc and received a prompt to perform an action. Selected Play DVD movie using Windows Media Player. Success!
15. Reinstalled Windows Media Player 11, then attempted step 14 again. Success!

Solution:
1. Remove all components that are part of Roxio DigitalMedia PLUS, then reboot the system.
2. Reinstall Roxio DigitalMedia PLUs, then launch Sonic CinePlayer as a local administrator.
3. Insert a DVD movie and play any video file that requires dvd decoder software.
4. Login as a restricted user then verify that you can "Play DVD movie using Windows Media Player."

Done.

External Source:
Question
Windows Media Player crashes or gives me an unspecified error or states that I do not have a compatible DVD decoder installed.
Answer
Check to make sure you have Directx 9.0b, if you do not downloaded Directx 9.0b or later from Microsoft Direct X Page Then uninstall and reinstall CinePlayer.
Source
Technical Support: Sonic Solutions CinePlayer

Related Links:
http://forums.support.roxio.com/lofiversion/index.php/t14658.html
http://support.microsoft.com/kb/811113
http://support.microsoft.com/?kbid=814846
http://forums.support.roxio.com/lofiversion/index.php/t1846.html